Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
FNSCUS505A Mapping and Delivery Guide
Determine client requirements and expectations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | FNSCUS505A - Determine client requirements and expectations |
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Description | This unit describes the performance outcomes, skills and knowledge required to establish a client's financial requirements and expectations in regard to financial investment products and includes quotations, claims and requests for service or amendments.It does not cover the application of the specific skills and knowledge required to recommend and provide advice on specific financial products requiring Australian Securities and Investments Commission (ASIC) licensing.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to a range of client service job roles in the financial services industry. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop an awareness of the client's situation |
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Element: Obtain relevant knowledge of client's financial position and risk profile |
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Element: Determine client expectations and requirements with respect to financial markets advice |
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Element: Prepare and update necessary documentation where required |
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